Skip to main content

LiveChat University - basics

New at LiveChat? Want to review your basics? Here is our comprehensive 7-episode video tutorial series designed for our new and returning LiveChat users.

1. Setting up LiveChat

How to set up LiveChat and a short walk around the agent app?

2. Engaging Customers with Chat

How to engage customers with chat, greetings, the pre-chat survey, customer data, and how to integrate LiveChat with a CRM?

3. LiveChat Home Page and Chats

Short overview of the LiveChat Home page and the Chats section

4. Managing Customers and Agents

Short overview of the traffic section and the team section

5. Customizing the Chat Widget and Greetings

Customizing the chat widget’s appearance, what eye-catchers are, and how to use them, creating different targeted messages for each web page or customer group

6. Archives and Reports

Archives section, the Reports section, and how to download reports

7. Integrations and Mobile Apps

Integrations available in the App Marketplace and their benefits. We will also look at the IOS and Android apps for providing support on the go.

If you have any questions, let us know!

Yours, LiveChat Team <3